Terms & Conditions
Is Internet Shopping Safe at 'chandlery.co.uk'
We at chandlery.co.uk view customer security as an issue of great importance. We use an advanced encryption system that protects your card payment information and address details before they leave your computer, and only makes them intelligible again when they reach our card processing centre. These measures make placing your order by internet at least as safe as the post, telephone or fax alternatives.
Delivery Information (UK)
We offer Three delivery options:
Standard Delivery: £5.00.
On this service, goods will usually arrive within 48 hours of your order being despatched by us.
Express Delivery: £12.00.
This is a next-working-day service for UK mainland and Ulster addresses (two working days for the Scottish Highlands), provided that you order before 1200 noon. Orders received after 1200 will be processed on the next working day, so take one day longer to arrive. Your package will arrive between 9am and 6pm, and must be signed for on receipt, so please ensure there will be somebody available to take delivery. ( If no one is in at the time of delivery small parcels will usually be taken to the nearest post office to await collection. Larger items will be returned to the depot and a card left asking you to advise a delivery time that is convenient or can be collected in person.)
Collect From Dartmouth: FOC
This service has been introduced for our regular customers who are able to call and collect their orders and just want to ensure their requirements are in stock and available when they arrive in Dartmouth. Please order before 12.00 noon on Wednesdat to ensure the items are available from PM on Friday afternoon.
Overseas Orders
We welcome orders from anywhere in the world payable by credit card or sterling cheque. It is very important that we have an e-mail address, or telephone/fax number so that we can contact you if there are any difficulties. Our delivery charges (standard service only) are:
Channel Islands, £8.95
Eire, France, Germany, Holland, £10.95
Rest of World. From about £15, depending on what you order.
Please phone or e-mail us for a quote.
VAT (sales tax) of 17.5% will be deducted from the listed price of your goods (except books) for customers outside the European Union, including those from the Channel Islands. Sorry, this website will not calculate the reduction, but we will adjust the total when taking payment.
Other Ways to Order
Telephone 01 803 83 92 92
Staff are on duty from
9.00am-5.30pm during the week,
9am-5.30pm on Saturdays and 10am-4.30pm on Sundays
(an answering machine operates at other times).
Fax 01803 832 538
Post 'chandlery.co.uk' 2, Newcomen Road, Dartmouth, TQ6 9AF England.
If you are not happy!
We endeavour to check all items prior to despatch but if there is a problem with your purchase please inform us as quickly as possible so we can resolve the matter speedily and to your satisfaction.
Returns
If you need a size change, please send back with a covering letter detailing your requirements.
Refunds will only be given when required to do so by law.
Proof of purchase is required for an exchange or refund.
In the event that an item is returned for a size change there will be a charge for carriage as follows:-
£4.99 Carriage charge UK 48 hrs.
£9.95 Carriage charge UK 24hrs
Guarantee
Whilst every effort is made to ensure that your goods are of the highest quality, in the event of there being any defect at all, please return the item to the above address, and we shall refund any postage and replace the defective items or refund the purchase price in full.
Shipmates Chandlers Limited reserve to the right to decline or refuse any orders where credit card payments cannot be processed, the product required is unavailable or for any other reason within or without the control of the company.
Where an order is declined, Shipmates Chandlers Limited will notify the customer and refund any payment, already made, as soon as possible.