Delivery Policy

We are pleased to be able to offer our customers free delivery if they spend over £100 (subject to terms and conditions below)

 Any delivery charge will be automatically added to your order at the checkout, and the total amount can be seen before you confirm the order.

 All orders over £50 or weighing over 2 kilos will require a signature, if you are likely to be out, please provide an alternative delivery address or type instructions into the notes section as you place your order.

 Occasionally items are not immediately available - we will notify you of this by email and back-order the unavailable item for delivery at a later date at no extra charge, if you want the rest of your order immediatley please get in touch with us via the phone.Please note we will contact you if your item is unavailable for next daydelivery if you have selected it.  We will make every to attempt by using the contact details you supply.

We only collect payment for items as they are despatched.

Costs:

Our standard UK mainland delivery charge is £5 for orders under £100

Delivery is usually within 48 hours, although 2 working days should be allowed. Please note that any orders placed on a Saturday or Sunday will not be processed until the following Monday.

 Any shortages or damages must be notified in writing within 48 hours of receipt of delivery to sales@chandlery.co.uk

 Orders over 30kg will be charged at cost

 The following areas will also be charged at cost:

  • All Offshore islands,
  • All areas north of Glasgow
  • All export

For orders to mainland Europe and Rest of World, the cost for carriage is calculated on order package weight and final destination. The price given at checkout is a guide only and an accurate postage cost will be calculated and shown clearly on your invoice which will be sent with your goods. If you would like to know this figure before despatch please feel free to contact us for a quote.

Please be advised that if your order is sent via courier outside of the EU you may need to pay for import/custom taxes after the order has been delivered to you. This is standard procedure by the courier to ensure that your order is delivered to you as soon as possible and not delayed in customs. These charges are solely dependent on your local customs office and the courier, we have no control over these charges. We would kindly suggest contacting your local customs office for more information and advice.

Additional charges for customs clearance must be borne by you; unfortunately we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.

For carriage costs to these destinations please call on 01803 839292 or email sales@chandlery.co.uk for a quotation.

Express Delivery

We are able to offer a next working day service for UK mainland and Ulster addresses (unfortunately this is not available for the Scottish Highlands) provided that you place your order before 12:00 noon, orders placed after this time will not be processed until the following day so will take one extra day to arrive. Your package will arrive between 9am and 6pm and must be signed for upon receipt so please ensure that somebody will be available to take delivery.

Collect from Dartmouth

We have introduced a service for our local customers who are able to collect their orders. Please order before 12 noon on Wednesday to ensure that we will have the items in stock by Friday.

Free Delivery over £100

We are pleased to be able to offer free delivery on orders over £100 to customers in the UK, unfortunately due to the nature of certain items we will still have to charge for delivery of flares, life rafts and any orders weighing in excess of 30kg

Anti-fouling Orders

Please be aware that we will only send anti-fouling products within Mainland UK.

We WILL NOT send anti-fouling outside of Mainland UK.

If you have any questions regarding this please feel free to contact us.

Inflatable Dinghies & Life rafts

Inflatable Dinghies (UK Mainland) will be charged at £10 (Other areas at cost)

Life rafts (UK Mainland Only) will be charged at £10 (Other areas at cost)

Other Ways to Order

Telephone 01803 839292

Staff are on duty from

9.00am-5.00pm Monday to Saturday

10am-4pm on Sundays

Fax 01803 832538

Post

Dartmouth Chandlery, 2 Newcomen Road, Dartmouth, TQ6 9AF England.